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LEGAL & PRIVACY
DOMESTIC SHIPPING METHODS
Please note: we do not ship to PO Boxes at this time.
Fast (UPS Ground): FREE
Faster (UPS 2nd Day Air®): $15
Fastest (UPS Next Day Air®): $25
INTERNATIONAL SHIPPING METHODS
Premium Plus (1-7 Business Days – Taxes, duties and international processing collected at checkout).
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.
When will my order ship?
All orders placed Monday - Friday before 2pm PST ship within 24 hours. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
Why is my order not being delivered in the time estimated?
Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!
How does international shipping work?
We use DHL Express for all international shipments. Average total transit time is 1-7 business days. However, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.
Taxes, duties and international processing will be assessed and collected at checkout.
Please ensure to provide a shipping address that DHL Express is capable of delivering to. We will not be liable if DHL is unable to make delivery to the shipping address provided
Why am I being charged additional taxes or fees at checkout?
Our prices do not include taxes and duties. VAT or other applicable taxes based on the country you are shopping from/shipping to are added once you enter your address at checkout.
Why was my order shipped in multiple packages?
Some countries impose a value limit on international shipments. If your order is above the limit for your country, your order may be shipped as multiple shipments with separate tracking numbers. Contact your local customs office for more information on the value limits for your country.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
Do you offer signature-required shipment delivery options?
Yes. Islamara is not responsible for lost or stolen packages. To ensure the safety of large orders, we automatically require a signature upon delivery for all orders over $500.
Do you offer gift wrapping or boxes?
Sorry not at this time.
How do I track my order?
To lookup the status of your order, click here!
Or log in to your Islamara account.
Under your Account Dashboard, you will find all of your recent orders.
Click the "View Order" link to the right of the order you wish to track.
You can view order details and track your order by clicking the "Track Your Order" link.
How do I return an item?
For more information on how to return an item, please visit our Returns & Exchanges page here.
Do you ship to PO Boxes?
Not at this time. If your order somehow passes our system with a PO Box address, this will cause delays.
